Returns/Exchanges + Policies
For returns and/or exchanges please email firstname.lastname@example.org within 7 days of receiving your item (based on USPS tracking number). Please remember to include your order number.
Unworn and unwashed knitwear may be returned with original tags still attached. Buyer is responsible for shipping costs. Knitwear must be received in original condition as sent out to receive refund or exchange. All items will be inspected before refund is issued - so please package carefully!
Please note all custom, made to order, and pre-orders are final. Returns are not accepted for these specialized items. Cancellations or changes to custom, made to order, and pre-orders are not accepted after 72 hours time of order placed.
All ready to ship pieces are mailed 48-72 hours after payment is received, Monday-Friday. Items are shipped First Class (as long as weight permits) through USPS.
All sweater orders are shipped Priority Mail with a complimentary signature confirmation added.
Turnaround time for all custom made and pre-order pieces are written in said listings when available.
Thesilverspell cannot be held responsible for lost, damaged, or stolen packages. Any packages marked as delivered by USPS, but are not received are the responsibility of you and your local Post Office. Please contact your local Post Office for these rare instances/situations. For international customers, please be advised that Thesilverspell is not responsible for any potential customs fees.
Hand knit items should be treated with care. Please do not leave knitwear unattended around pets or small children as Thesilverspell cannot be held responsible for damage done by curious hands or paws.